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FAQs

Yes, we can customize your orders. If you have a specific design that you want to have on your rug or any Moroccan handmade products, you only need to contact us, and we will design it for you.

The products listed in our online store are available in stock. Once you place your orders, we will ship your package within the 2 business days.

Our business hours are Monday to Saturday . We respond to the emails outside business hours as well. So, feel free to contact us with any questions you may have.

Typically, the delivery time ranges from 1 to 3 days, varying based on your country of residence.

Once your order is shipped, we’ll provide a tracking number via email. You can use this number on DHL or any website’s tracking page or the carrier’s website to monitor the status and location of your package.

You can simply put Rose water on your finger and then rub it gently over the Aker Fassi.

Yes Aker Fassi is fully safe for skin, due its natural composition.

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